Shipping & Returns
Hey, we want returns to be EASY!
- We ask that all items are UNWORN and in their original packaging. Please see your item listing page for specific timeline return details and if it qualifies for free return or customer responsibility.
- If your item qualifies for a prepaid return, click HERE to print your return label.
- We'll process a full refund in your original form of payment within 4 days of receiving your item back.
- Please DO NOT return worn items or items without their original packaging for any reason. These are unsellable and will not be refunded or returned.
When will my shoes arrive?
We have a 95% shipping rate within 36 hours for items we directly stock in our warehouse. Some of our items are shipped directly from our factory partners in Tennessee and North Carolina and may take 1 extra business day. Please check the arrival estimate for your items beneath the 'add to cart' button on the item page before purchasing. Most items will arrive before this date although we cannot guarantee that arrival time due to possible congestion and unforeseen transit delays. If you have any questions or concerns about shipping please feel free to contact us, we'll be more than happy to assist you! Shipping & order fulfillment is continental USA only, no international shipping at this time.
- Please note--we ship ALL orders with detailed tracking and delivery confirmation with timed scanning. We are NOT responsible for locating or reshipping packages that have been scanned as 'delivered' but are lost due to porch theft or other post-delivery issues beyond our control.
THANK YOU SO MUCH FOR SHOPPING WITH US!! WE LOVE OUR CUSTOMERS!